Acoustic Experience Analytics (Tealeaf) is an AI-powered analytics solution that enables businesses to optimize customer experience on their websites and apps.
It captures and manages each visitor interaction, allowing businesses to gain insight and understanding into their customers’ behaviors and preferences.
Tealeaf provides features such as commenting in Session Replay, improved export, anomaly detection, struggle analytics, and more. Businesses can leverage these capabilities to identify areas of improvement, create targeted marketing segments, detect fraudulent or malicious activity, and take advantage of opportunities to optimize their customer experience.
With Acoustic Experience Analytics, businesses can make customer experience their competitive advantage and deliver more successful digital experiences.
Some potential benefits of using Tealeaf by Acoustic for businesses include:
- Understanding customer behavior and pain points through detailed session replay and clickstream analysis
- Identifying and resolving technical issues that may be impacting customer experience
- Optimizing website and mobile app design and functionality to improve conversion rates and customer engagement
- Personalizing the customer experience by identifying and targeting segments of visitors with tailored messaging and offers
- Improving customer service and support by providing agents with context-rich information about customer interactions
- Monitoring and maintaining regulatory compliance such as GDPR, CCPA and HIPAA
- Providing valuable insights to management and other stakeholders for data-driven decision making
The key features of Tealeaf by Acoustic Experience Analytics include:
- Session replay: Allows businesses to replay customer interactions on their website or mobile app to understand user behavior and identify areas for improvement.
- Clickstream analysis: Allows businesses to track customer actions across multiple pages on a website or mobile app to understand how they navigate and interact with the site or app.
- Technical analytics: Helps businesses identify and resolve technical issues that may be impacting customer experience, such as slow load times or broken links.
- Behavioral analytics: Allows businesses to analyze customer behavior patterns and segment visitors for targeted messaging and offers.
- Personalization: Provides businesses with the ability to personalize the customer experience by identifying and targeting segments of visitors with tailored messaging and offers.
- Real-time alerts: Allows businesses to quickly identify and resolve customer issues by providing real-time alerts and notifications.
- Compliance: Helps businesses to monitor and maintain regulatory compliance such as GDPR, CCPA and HIPAA.
- Multi-channel support: Captures and analyzes digital interactions across web, mobile, and social channels.
- Integration: Integrates with other systems such as CRM, marketing automation, and analytics platforms.
- Reporting and visualization: Provides detailed reports and visualizations of customer interactions and behavior that can be used to inform business decisions.
