Salesforce, a global provider of customer relationship management, has signed an agreement with Nippon Express South Asia and Oceania to expand its usage of the Salesforce Sales Cloud platform in 15 countries across the region, including Indonesia, Malaysia, the Philippines, Thailand, India, Singapore and Vietnam.
Nippon Express (South Asia and Oceania) Pte. Ltd. is a subsidiary of Nippon Express Group, a global logistics solutions provider based in Japan. As part of the company’s geo-diversification strategy for continued growth and competitive advantage, NX SAO sought to standardise its global sales processes and collaborate across teams more seamlessly.
Prior to using Salesforce, NX SAO was managing its customer relationships at the individual country level which added complexity across its sales and marketing teams. With the implementation of Salesforce Sales Cloud, employees will now be able to manage its customers under a single platform and leverage data insights from a single source of truth to drive all customer interactions, including lead generation, acquisition and nurturing of new customers, as well as maintaining visibility on their pipeline and opportunities.
Comments from leadership on the news
“Global visibility helps us capture commercial intelligence and enhance customers’ experience,” said Tanaka Hiroyuki, Executive Officer and Managing Director, NX SAO.
“I am very pleased with this strategic decision to expand our partnership with Salesforce. The centralised digital platform will enable our sales team to significantly accelerate new business development by following a standardised sales process. In addition, the customer intelligence consolidated in one platform will help streamline efforts on building and enhancing products that will be critical to our customers’ future success,” said Jeffery Foote, Vice President & Regional Sales Chief Executive, NX SAO.
“The pandemic and global environment has certainly put a strain on the logistics industry. Despite the headwinds, we are heartened to see companies continue to seek innovation and find new ways to remain competitive. Salesforce is honoured to support NX SAO in its digital transformation journey and help it stay competitive in this changing world,” said Cecily Ng, Senior Vice President and General Manager, Salesforce Singapore.