In a significant move to bolster the digital growth of small and medium-sized enterprises (SMEs), Grab has opened its first physical Merchant Centre in Singapore. Located at Grab’s one-north headquarters, this centre is designed as a comprehensive resource for SMEs to thrive in the digital economy.
A First in Singapore and Southeast Asia
This Merchant Centre is a pioneering initiative in Singapore and marks Grab’s first such establishment in Southeast Asia. Initially launched as a merchant registration counter in April 2020 during the pandemic, it has now evolved into a full-fledged hub offering advisory services and digital solutions for SMEs.
From Registration Counter to One-Stop Shop
The transformation of the centre from a simple registration point to a multifaceted hub reflects Grab’s commitment to supporting the local business community. It now serves as a one-stop destination for SMEs to access a range of services and tools to enhance their digital presence and operational efficiency.
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Supporting SMEs in the Digital Landscape
Wee Tang Yee, country head of Grab Singapore, highlighted the increasing reliance of consumers on platforms like Grab, presenting a wealth of opportunities for businesses. The Merchant Centre aims to help SMEs effectively tap into these opportunities with tailored solutions and support.
A Hub for Networking and Growth
The Grab Merchant Centre is not just about providing digital tools; it’s also a space for the SMB community to network, share insights, and grow together. Yee emphasized the importance of this physical space in giving SMEs the confidence that Grab is a committed partner in their growth journey.
Keeping Pace with Digital Advancements
The centre also focuses on educating SMEs about the latest digital tools and practices. This includes leveraging the GrabMerchant app, which offers features like sales performance analysis, advertising solutions, digital lending products, and more, to help businesses expand their market reach.
Future Plans for Comprehensive Support
Grab plans to continue developing new products and services to offer more comprehensive support to businesses. This initiative is part of a broader strategy to empower SMEs to capture a larger share of the market in the rapidly evolving digital economy.