Introduction to the Pioneering Collaboration
L’Oréal Travel Retail Asia Pacific, a renowned leader in the beauty industry, has embarked on an unprecedented venture by partnering with Alipay+, a leading digital payment platform. This collaboration, which started in 2020 across Hainan and Macau, has now escalated to cater to over 100 million outbound Chinese travelers. The synergy of these two giants is notably transforming the travel retail landscape, especially highlighted during the recent October Golden Week in Thailand and Dubai.
The Blend of Digital Innovation and Beauty
L’Oréal’s vast array of beauty brands, coupled with the advanced digital solutions offered by Alipay+, brings a new era of convenience and personalization to global shoppers. This integration spans both online and offline realms, ensuring a shopping experience that aligns with the evolving preferences and personalized beauty needs of travelers.
Venue Spotlight: Alipay Global Exhibition Center and Innovation Lab
This innovative partnership was proudly presented at the Alipay Global Exhibition Center and Innovation Lab, showcasing the future of travel retail.
Leaders’ Insights on the Collaboration
Ms. Tao Zhang, Managing Director at L’Oréal Travel Retail Asia Pacific, highlighted the significance of this partnership, stating, “This collaboration between L’Oréal Travel Retail Asia Pacific and Alipay+ is a significant
leap forward for the new Trinity between brands, retailers, and platforms.”
Echoing this sentiment, Ms. Joyce Lui, Chief Marketing Officer at L’Oréal Travel Retail Asia Pacific, emphasized the collaboration’s achievements: “Since the start of the collaboration, we have onboarded more than 10 brands with over 50 activations in just one year, scaling this to reach our global shoppers. For the first time, in-depth insights shared collectively by both parties can enable more precise and enjoyable end-to-end journey for travelers.”
Dr. Cherry Huang, General Manager of Alipay+ Offline Merchant Services, Ant International, also commented on the evolving consumer expectations and the role of technology in enhancing travel experiences. “As we strengthen our partnership with L’Oréal Travel Retail Asia Pacific, not only can we offer immediate benefits of convenient payments and exclusive rewards, we are also looking to the future to further personalize the shopper experience, both online and offline.”
Dorothy Liu, Deputy General Manager of Perfume and Cosmetics Department, Central Merchandising Division at China Duty Free Group, spoke about the impact of this collaboration on duty-free shopping. “This collaboration between L’Oréal Travel Retail and Alipay makes beauty accessible to all in the realm of duty-free shopping in the cdf Mall, ensuring a synchronized online and offline experience.”
Expanding Globally with Strategic Activations
These strategic activations by L’Oréal Travel Retail, powered by Alipay+ technology, are not just confined to the Asian market but are rapidly scaling to global destinations. Retailers like CDFG, King Power, and Dubai Duty Free are part of this global expansion, marking a significant step in recruiting global travelers into the world of beauty.
By integrating the strengths of L’Oréal Travel Retail Asia Pacific and Alipay+, this partnership is set to redefine the travel retail experience, making beauty shopping more accessible, enjoyable, and personalized for travelers worldwide.