In a groundbreaking development that paves the way for enhanced passenger experience, Đà Nẵng International Airport unveiled self-check-in kiosks for Korean Air passengers. This move is part of a broader initiative by The Đà Nẵng International Terminal Investment and Operation Joint Stock Company (AHT) to minimize congestion, reduce waiting times, and offer seamless, efficient services.
Deputy General Director of AHT, Đỗ Trọng Hải, revealed that passengers landing at Đà Nẵng could now swiftly choose their seats and complete the check-in process within a two-minute window at the kiosk. This service not only streamlines the passenger journey but also mitigates peak-time crowding during the check-in process.
Further bolstering its commitment to innovation, AHT has plans to implement additional technological advancements, including automated boarding gates and self-baggage drop systems. As Hải underlined, the synchronization of these systems would afford passengers considerable time savings, thereby enriching their airport experience.
Despite being prevalent in modern airports worldwide, self-check-in kiosks are relatively novel in the Vietnamese context. Recognized for their simplicity and expedience, these systems feature user-friendly touchscreen instructions and bilingual content. To ensure maximum accessibility, a dedicated Passenger Assistant Team (PAT) has been instituted at the airport to assist passengers in navigating the new system.
On the heels of the successful implementation of self-check-in kiosks, the Civil Aviation Authority of Vietnam (CAAV) launched the e-identification app VNeID. This comes after a successful two-month trial period, with the app now serving as a recognized form of identity verification for domestic flights across all airports from August 2.
CAAV has mandated the use of level-2 VNeID accounts for passengers boarding domestic flights. For Vietnamese citizens, the VNeID serves the same purpose as a traditional identity card, while foreign nationals can use it in lieu of a passport or international travel document at domestic airports. Even without the VNeID app, passengers can still utilize conventional identification documents for the check-in process.
As a final note, the Airports Corporation of Vietnam, along with airlines and service providers, have been directed to revise their aviation security policies and protocols to incorporate these advancements.
(Source: Vietnam News)