Employees make up the foundation of any successful business. It doesn’t matter how great your product is or how many customers are there interested in making a purchase.
Nothing lasts long if you can’t get the product shipped on time, answer service queries promptly, or conduct an inventory to ensure you order enough stock to meet demand. Who does all this for you? Your employee. Of course, there are very few true one-man operations that achieve sustainable growth. But at some point, everyone needs support. Without a solid team behind you, the business could actually lose customers. Without dedicated employees, no business would be successful.
Employees are putting in the hard work, which means they should always come first. Leaders need to care about their teams as much as they care about company goals. Good leaders show up with an optimistic mindset to motivate and inspire their teams even during challenging times. They don’t just sit in their corner offices with the door closed. They are collaborative and engaged with their teams. They celebrate milestones and successes together and ensure that each member of the team feels heard, valued, and appreciated regularly.
When leaders take this approach, they cultivate productive teams who are happy and proud to come to work and do their very best. We can all be effective leaders who make a difference in the lives of others – in our families, our communities, and in the workplace.
Author and leadership expert Steven R. Covey once said, “Always treat your employees exactly as you want them to treat your best customers.” To put it another way, we can look at the practices of the leader in luxury hotels. The Ritz-Carlton Hotel Company’s motto asserts, “We are Ladies and Gentlemen serving Ladies and Gentlemen.”
This motto truly exemplifies the service, standard, and level of respect for all staff members which in turn sets the tone for all staff members to serve their customers just as they are treated by the company.
