By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Marketing In AsiaMarketing In Asia
  • Marketing
    • Viral
    • Expert Opinions
    • News & Trends
    • Research
    • Market Podcasts
    • Market Videos
    Marketing
    This category deals with best news and updates on marketing and branding news and events.
    Show More
    Top News
    Snap Inc.
    Snap Inc.’s ARES: Revolutionizing the Virtual Try-On Experience for Customers
    22 hours ago
    Canadia Bank Launches New Mobile Banking App with Tencent Cloud International’s Support
    2 days ago
    Paytm Launches New Technology Platform to Promote Digital Payments in India
    3 days ago
    Latest News
    New Puma campaign aims to integrate sports into Indian education system
    3 mins ago
    American Eagle and Elf Beauty join forces for a clothing-inspired makeup collection
    34 mins ago
    UpGrad Raises $36.4 Million in Rights Issue Led by Temasek and Co-Founder Ronnie Screwvala
    40 mins ago
    The World Happiness Report and India’s Ranking: Insights and Debates
    19 hours ago
  • Startup
    • News from Startup world
    • Startup Stories
    • Trends and Opinions
    • Startup Podcasts
    • Startup Videos
    Startup
    News and articles from startup and venture investment world
    Show More
    Top News
    Non-GAAP Accounting: The Misleading Financial Metrics Used By Companies
    Non-GAAP Accounting: The Misleading Financial Metrics Used By Companies
    4 weeks ago
    electric two wheeler
    From Shark Tank India to Nashik: The Rise of Revamp Moto’s Electric Two-Wheelers
    4 weeks ago
    Travel now pay later
    “Travel Now Pay Later” with SanKash: Financing Options for Your Dream Vacation
    2 weeks ago
    Latest News
    Rankings, Reform and Reflection
    3 days ago
    Revolutionizing Sustainable Transportation: CHARGE+ZONE’s High-Speed Charging Network
    1 week ago
    Uncovering the Domino Effect: How the Silicon Valley Bank (SVB) Collapse Could Trigger a Start-up and Stock Market Meltdown
    2 weeks ago
    Nexus Venture Partners Raises $700 Million Fund to Invest in AI, Fintech and Consumer Startups
    4 weeks ago
  • Business
    • Feature Stories
    • News
    • Business Podcasts
    • Business Videos
    Business
    News and press releases from business world of Asia
    Show More
    Top News
    WPP's Wunderman Thompson Appoints Hasan Hasnie, Geoff Smeaton, & Nicholas Yeam To Regional Leadership Team
    WPP’s Wunderman Thompson Appoints Hasan Hasnie, Geoff Smeaton, & Nicholas Yeam To Regional Leadership Team
    3 days ago
    Silver Generation Embracing E-Commerce & Online Entertainment In Singapore
    Silver Generation Embracing E-Commerce & Online Entertainment In Singapore
    3 days ago
    Protecting Workers, Not Jobs: Singapore's Innovative Approach to Employment
    Protecting Workers, Not Jobs: Singapore’s Innovative Approach to Employment
    3 days ago
    Latest News
    UpGrad Raises $36.4 Million in Rights Issue Led by Temasek and Co-Founder Ronnie Screwvala
    40 mins ago
    Axiata Group Bhd Appoints Vivek Sood as Group CEO and Managing Director
    22 hours ago
    Walt Disney Company Starts Layoffs, 7,000 People to Lose Jobs
    2 days ago
    Introducing John McDuling: The Newly Appointed Editor-In-Chief Of Scire
    3 days ago
  • Society
    • Inspiration
    • Destinations & Travel
    • Food & Gourmet
    • People
    • Young Voices
    • Society Videos
    • Society Podcasts
    Society
    News and articles from and for societies around us
    Show More
    Top News
    Employer reputation
    Mastering the Art of Employee Branding: Key Strategies for Employers and Job Seekers
    6 days ago
    Eyewear fashion
    See Clearly in Style: The Best Eyewear Brands in India
    6 days ago
    The Difference Between Natural and Organic Skincare Products
    6 days ago
    Latest News
    New Puma campaign aims to integrate sports into Indian education system
    3 mins ago
    American Eagle and Elf Beauty join forces for a clothing-inspired makeup collection
    34 mins ago
    Snap Inc.’s ARES: Revolutionizing the Virtual Try-On Experience for Customers
    22 hours ago
    Rankings, Reform and Reflection
    3 days ago
  • Stories
  • Videos
    • Videos Gallery
    • The Opinion Scout
    • Step By Step with Azleen
    • Market Masters Series
Search
Technology
  • Hot
  • Trending
  • Editor’s Choice
  • NSFW
  • Reactions
  • Authors
  • Viral on Internet
Other Pages
  • My Bookmarks
  • Customize Interests
  • About Marketing In Asia
  • Business Register & Login
  • Startup Register & Login
  • Disclaimer
  • Terms of Service
  • Privacy Policy
© 2023 Marketing In Asia Sdn Bhd. All Rights Reserved.
Reading: Zendesk Singapore Expands Global Engineering Role To Develop New Service-First CRM Offerings
Share
Sign In
Notification Show More
Latest News
puma storefront
New Puma campaign aims to integrate sports into Indian education system
Inspiration Marketing
E.l.f beauty
American Eagle and Elf Beauty join forces for a clothing-inspired makeup collection
Fashion Marketing
UpGrad Raises $36.4 Million in Rights Issue Led by Temasek and Co-Founder Ronnie Screwvala
Marketing News
Ray-Ban’s “Genuine Since” Campaign Celebrates Authenticity with Mega Clubmaster and Wayfarer
Open Category
A man jumping
The World Happiness Report and India’s Ranking: Insights and Debates
Trends
Aa
Marketing In AsiaMarketing In Asia
Aa
  • Hot
  • Trending
  • Editor’s Choice
  • NSFW
  • Reactions
  • Authors
  • Viral on Internet
  • My Bookmarks
  • Customize Interests
  • About Marketing In Asia
  • Business Register & Login
  • Startup Register & Login
Search
  • Marketing
    • Viral
    • Expert Opinions
    • News & Trends
    • Research
    • Market Podcasts
    • Market Videos
  • Startup
    • News from Startup world
    • Startup Stories
    • Trends and Opinions
    • Startup Podcasts
    • Startup Videos
  • Business
    • Feature Stories
    • News
    • Business Podcasts
    • Business Videos
  • Society
    • Inspiration
    • Destinations & Travel
    • Food & Gourmet
    • People
    • Young Voices
    • Society Videos
    • Society Podcasts
  • Stories
  • Videos
    • Videos Gallery
    • The Opinion Scout
    • Step By Step with Azleen
    • Market Masters Series
Have an existing account? Sign In
Follow US
© 2023 Marketing In Asia Sdn Bhd. All Rights Reserved.
Marketing In Asia > Blog > Business > Feature Stories > Zendesk Singapore Expands Global Engineering Role To Develop New Service-First CRM Offerings
Feature Stories

Zendesk Singapore Expands Global Engineering Role To Develop New Service-First CRM Offerings

profile
Last updated: 2020/03/06 at 12:00 AM
Editorial Team
Share
4 Min Read
zendesk-singapore-expands-global-engineering-role-to-develop-new-service-first-crm-offerings
SHARE

Zendesk Singapore, the APAC headquarters for the global service-first CRM company based in San Francisco (NYSE: ZEN), has played a pivotal role in the global development of new features of the expanded Support Suite, that enables companies to take a conversational approach to customer experience regardless of channel.

The Singapore office, which also serves as the brand’s Asia Pacific Commercial Headquarters, has led the end-to-end development of Zendesk Chat since April 2014. It is currently the second-most used live chat widget worldwide, seeing 12 billion unique visitors in 2019 which represents a 30 per cent year-on-year growth. This translates to completing more than 275 million customer interactions via chat in the same period. 

Spearheading the company’s strategy to foster a globally distributed development model for product engineering and innovation, the growing Singapore team is part of Zendesk’s initiative to be a billion-dollar company this year.

Abhishek Deshmukh, VP of Engineering & MD Singapore, Zendesk: “The Zendesk Chat product is completely developed in Singapore with the entire cross-functional product development team co-located here. The team has deep expertise in building products for real-time communication at scale, which is evident with the success of the Zendesk Chat product globally.? With Singapore as a regional hub, and tapping into the skills and talents of our global team, allows us to power real-time conversational experiences for our customers across our offerings.”

Working closely with Zendesk’s product and engineering teams in San Francisco, Dublin, Melbourne, Montreal, and Copenhagen, the Singapore team has been instrumental in the development of the new, innovative agent workspace. This provides support agents with the relevant context and tools whether the customer calls, emails or messages, allowing them to continue the conversation on the channel that suits their needs and preferences. Additionally, businesses can provide individualized service by surfacing contextually relevant information from external data sources in Sunshine, Zendesk’s open and flexible CRM platform built on Amazon Web Services (AWS). 

To help companies connect and understand all their customer data, Sunshine Custom Events, Unified Profiles, and the AWS Events Connector were also announced today as new functionality for Zendesk Sunshine.

In addition, the Singapore team will continue to work on enhancing the scalability and reliability of Zendesk Chat as a key solution within its service-first CRM Support and Sales Suites to best serve the needs of commercial and enterprise customers.

These new innovations showcase the Singapore team’s direct contribution to the creation and launch of global products that are helping companies of all sizes and industries around the world and reinforcing Singapore’s position as a global technology and innovation hub.

“As consumers demand convenience and more streamlined experience, enterprises must adopt more sophisticated technology to provide this. Forward-thinking and CX-focused brands like StashAway, for example, are seeing 50 per cent of incoming customer enquiries now solved via WhatsApp. Rapidly evolving customer expectations coupled with the expertise and adaptability of Zendesk’ product team?s in Singapore should nicely set us up for continued innovation and development of our service-first CRM solutions,” said Deshmukh.

As part of the company’s commitment to boost digital and tech talent, Zendesk renewed its partnership with the Economic Development Board (EDB) in September last year. As a result, Zendesk is looking to double its local product and engineering teams in the market over the next three years and continues to be a key player in the expansion and growth of Singapore’s digital and tech talent pools.

You Might Also Like

CleverTap Gaming Unveiled At GDC 2023

Introducing John McDuling: The Newly Appointed Editor-In-Chief Of Scire

WPP’s Wunderman Thompson Appoints Hasan Hasnie, Geoff Smeaton, & Nicholas Yeam To Regional Leadership Team

Silver Generation Embracing E-Commerce & Online Entertainment In Singapore

Protecting Workers, Not Jobs: Singapore’s Innovative Approach to Employment

Get Latest Job Updates on Whatsapp and Telegram
SCIKEY Logo
Whatsapp
Telegram
TAGGED: news

Sign Up For MIA Newsletter

Be keep up! Get the latest updates about the Marketing world delivered straight to your inbox.

    By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
    Editorial Team March 6, 2020
    Share this Article
    Facebook Twitter LinkedIn Email Copy Link Print
    Share
    What do you think?
    Love0
    Happy0
    Joy0
    Surprise0
    Sad0
    Angry0
    Cry0
    Previous Article grant-thornton-singapore:-women-in-business Grant Thornton Singapore: Women In Business
    Next Article get-to-know-camellia-tan,-managing-director,-network-development,-vmly&r Get To Know Camellia Tan, Managing Director, Network Development, VMLY&R
    Leave a comment Leave a comment

    Leave a Reply Cancel reply

    You must be logged in to post a comment.

    Follow US

    8k Followers Follow
    3.3k Followers Like
    1.1k Followers Follow
    178 Followers Follow
    123 Subscribers Subscribe

    Latest News

    puma storefront
    New Puma campaign aims to integrate sports into Indian education system
    Inspiration Marketing 5 mins ago
    E.l.f beauty
    American Eagle and Elf Beauty join forces for a clothing-inspired makeup collection
    Fashion Marketing 35 mins ago
    UpGrad Raises $36.4 Million in Rights Issue Led by Temasek and Co-Founder Ronnie Screwvala
    Marketing News 40 mins ago
    Ray-Ban’s “Genuine Since” Campaign Celebrates Authenticity with Mega Clubmaster and Wayfarer
    Open Category 19 hours ago

    You Might also Like

    CleverTap Gaming Unveiled At GDC 2023
    Press Release

    CleverTap Gaming Unveiled At GDC 2023

    2 days ago
    Introducing John McDuling: The Newly Appointed Editor-In-Chief Of Scire
    BusinessNews

    Introducing John McDuling: The Newly Appointed Editor-In-Chief Of Scire

    3 days ago
    WPP's Wunderman Thompson Appoints Hasan Hasnie, Geoff Smeaton, & Nicholas Yeam To Regional Leadership Team
    BusinessNews

    WPP’s Wunderman Thompson Appoints Hasan Hasnie, Geoff Smeaton, & Nicholas Yeam To Regional Leadership Team

    3 days ago
    Silver Generation Embracing E-Commerce & Online Entertainment In Singapore
    BusinessNews

    Silver Generation Embracing E-Commerce & Online Entertainment In Singapore

    3 days ago
    //

    Get Asia to Notice You

    Quick Link

    • Contact
    • RSS Terms of Service
    • Policies & Standards
    • About Us
    • FAQ
    • Disclaimer
    • Terms Of Service
    • Privacy Policy

    Top Categories

    • Marketing
    • Startup
    • Feature Stories
    • News
    • People
    • Inspiration

    Sign Up for Our Newsletter

    Subscribe to our newsletter to get our newest articles instantly!

      Marketing In AsiaMarketing In Asia
      Follow US

      © 2023 Marketing In Asia. All Rights Reserved.

      • Disclaimer
      • Terms of Service
      • Privacy Policy
      en English
      ar Arabiczh-CN Chinese (Simplified)en Englishtl Filipinohi Hindiid Indonesianja Japaneseko Koreanms Malayvi Vietnamese
      Join the growing tribe of Marketing In Asia!

      Subscribe to our newsletter and never miss our latest updates, news, videos, podcasts etc..

        Zero spam, Unsubscribe at any time.

        Removed from reading list

        Undo