Yellow.ai’s are shaking things up in the world of omnichannel, AI-powered customer experiences. The big news? Puneet Arora is joining the leadership gang as the Global President. It’s not just any move; it’s a strategic play that highlights Yellow.ai’s ambition to sprint ahead in the global market and cement its reputation as a trailblazer.
Puneet Arora will take on this key role to lead the Go-to-Market (GTM) teams across the largest markets in Asia-Pacific, North America, India, Europe, Middle East, Latin America, and Africa. His leadership will come at a time when Yellow.ai is at a steep exponential growth curve, clocking a remarkable 10-fold global expansion in the last 2 years, cementing its dominance in Asia-Pacific, India, and the Middle East, and making steady progress of its might into North America, Europe, and Latin America
Raghu Ravinutala, CEO & Co-founder of Yellow.ai, expressed his enthusiasm about Puneet’s joining, stating, “As we lead the way in shaping the future of support with our customer experience automation platform, we are confident in Puneet’s leadership and industry insights to scale Global GTM, shape our roadmap, and bolster Yellow.ai’s position as a leader and innovator in the industry”. He further emphasized Puneet’s crucial role in shaping the future of support with Yellow.ai’s customer experience automation platform and his confidence in Puneet’s leadership to scale Global GTM and innovate in the industry.
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Operating from San Francisco, Puneet Arora is all set to catalyze business growth, spearhead scaling of Global GTM, and enhance the company’s market presence, especially in North America, alongside boosting global expansion initiatives. Puneet shared his excitement, remarking, “I am thrilled to be part of the global growth story of Yellow.ai. Throughout my career, I’ve thrived by collaborating with teams established in the market but eager for growth, a spirit that Yellow.ai embodies. As a frontrunner in customer experience automation, Yellow.ai stands at a pivotal moment. Drawing from my experience in scaling businesses globally, I’m eager to cultivate strong partnerships across GTM teams, driving cohesive efforts for sustainable growth and market leadership”.
With over 25 years of expertise in the contact center sector, Puneet brings a wealth of experience from his tenure at D2L, 8×8, Oracle, Liveperson, and Salesforce, where he played key roles in scaling businesses and leading them to successful IPOs. His appointment follows the recent addition of key leadership figures across Engineering and GTM globally, signifying Yellow.ai’s relentless pursuit of excellence and innovation in the AI customer experience domain.
About Yellow.ai
Yellow.ai empowers enterprises to create memorable conversations with customers through our generative AI-powered customer service automation platform. Our vision is to drive towards the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Tiket.com, Domino’s, Bank of Maldives, and UnionBank, across 85+ countries. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.
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