In a recent development, Vivo Malaysia, a frontrunner in the smartphone industry, has disclosed an alarming increase in counterfeit Vivo smartphones in the market. This fraudulent activity has thrown unsuspecting consumers into the lurch, exposing them to potential safety hazards and leaving them without support.
How to Spot a Fake Vivo Smartphone
Vivo Malaysia, in an attempt to safeguard customers from such deceitful practices, has issued a warning and guidelines to help users distinguish between genuine and fake Vivo smartphones. A long list of models has been reported as the most common targets for these unethical counterfeits.
To ensure that you’re holding an authentic Vivo smartphone in your hand, follow these straightforward steps:
- Visit the official Vivo Malaysia support website.
2. Enter the IMEI 1 of the smartphone.
3. If the smartphone is legitimate, you will find all relevant information about the device displayed.
4. If you’ve landed on a counterfeit, the website will alert you that the IMEI is not supported.
For additional assistance and verification, users can reach out to the Vivo Malaysia hotline at 1800-81-2836, where customer service representatives can confirm the genuineness of your device.
Risks Associated with Counterfeit Vivo Devices
Fake Vivo smartphones present a multitude of risks to the users. From the absence of warranty coverage to potential safety hazards like device malfunctions or even explosions, the dangers are grave. Moreover, these counterfeit devices lack SIRIM certification, which ensures compliance with Malaysian regulatory standards.
Purchasing Genuine Vivo Smartphones: Authorised Channels
To protect yourself and ensure the authenticity of your Vivo smartphone, it is advisable to make your purchase from the authorized channels: Vivo concept stores, authorised dealer stores, Vivo’s official E-store, Shopee and Lazada flagship store.
Vivo Malaysia’s Commitment to Quality and Authenticity
Vivo Malaysia remains steadfast in its mission to provide high-quality, authentic smartphones to its consumers. The company also encourages users to be vigilant when purchasing Vivo smartphones and to verify the authenticity of their devices using the provided resources.
Stay informed with the latest updates by following Vivo Malaysia’s official Facebook Page.