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Who doesn’t want to be treated nicely? Consider how effective this can be in terms of customer retention and retention.
Simple acts of kindness, which cost nothing, can have a direct impact on how much a customer wishes to continue buying and referring back to your brand.
Here are six acts of kindness that should be practised daily in the relationship with your customers:
- Pay close attention without interrupting.
- Demonstrate a genuine desire to assist.
- Apologize and admit when you’re wrong.
- Show how much you value and respect their time.
- When they provide feedback, thank them and rectify the mistakes.
- Always respond to contact and follow through on promises.
Customer experience is one of the most important parts of an organization in determining if a customer will continue to buy from them time after time.
So, it is worth taking the time to focus on this.
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