MALAYSIA, July 25, 2024 — In a strategic move set to redefine customer experiences, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Boomi, a leader in intelligent integration and automation, have announced a groundbreaking partnership. This collaboration aims to leverage AI-powered self-service to deliver seamless and efficient customer support, utilizing solutions such as ServiceNow Technology Provider Service Management (TPSM).
Boomi will harness ServiceNow’s App Engine to streamline its customer support and enhance self-service, eliminating data silos and simplifying internal processes. This will drive improved collaboration and operational efficiency, significantly reducing manual tasks through intelligent automation. Additionally, ServiceNow will integrate Boomi’s industry-leading API Management capabilities with its Automation Engine, providing users with complete visibility across their API landscape and ensuring enhanced governance.
According to IDC, only 12 percent of organizations effectively connect customer data across departments. However, AI is proving to be a transformative catalyst, improving and accelerating operational efficiency at scale. By integrating Boomi’s advanced API Management with ServiceNow’s comprehensive suite of intelligent automation solutions, the partnership promises to revolutionize business processes.
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Paul Fipps, President of Global Industries and Strategic Growth at ServiceNow, expressed his excitement, stating, “As customer expectations evolve, businesses require simple, agile, and easy-to-use solutions to meet those needs. We’re thrilled to be working with Boomi to help them revolutionize their customer experience with the Now Platform and to collaborate on innovations that will advance business automation. By combining Boomi’s industry-leading API Management with ServiceNow’s suite of intelligent automation solutions, we’re also bringing an even more robust toolset to creators and app developers.”
Steve Lucas, CEO at Boomi, echoed this sentiment, stating, “Simplifying and streamlining complex business processes is at the core of what Boomi aims to achieve for our customers. By integrating our intelligent Integration and Data Hub platform with ServiceNow’s powerful automation solutions, we’re able to deliver self-service workflows, eliminate silos, enhance collaboration, and drive operational efficiency. This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation but also sets the stage for a new era of seamless, personalized business transformation, all built on reliable and trusted data.”
ServiceNow customers will benefit from Boomi’s lightweight API Management (APIM) solution, which offers a centralized view across the API landscape. This empowers creators with complete visibility, allowing them to quickly discover, provision, and secure APIs, enhancing the development experience. The new offerings are expected to be available later this year. For more information, visit ServiceNow and Boomi.
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