December 3, 2024, Malaysia – Freshworks Inc. (NASDAQ: FRSH), a leading provider of people-first AI service software, has announced the appointment of Srinivasan (Srini) Raghavan as its new Chief Product Officer (CPO). With a career spanning over two decades in the enterprise SaaS space, Raghavan is set to lead product innovation and growth strategies that cater to exceptional Customer Experience (CX) and Employee Experience (EX).
The announcement was made by Freshworks’ Chief Executive Officer and President, Dennis Woodside, who welcomed Srini to the team.
“Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience,” shared Woodside. “Srini’s track record driving enterprise growth and managing complex multi-product scaling efforts, coupled with his bold vision for the future of AI, make him uniquely qualified to lead our CX and EX product strategy.”
A Proven Track Record in Innovation
Srini’s illustrious career highlights his expertise in product innovation and scaling complex solutions for enterprises:
- At RingCentral, he expanded the company’s portfolio, creating revenue streams from cloud-based contact center, marketing, and sales intelligence solutions.
- During his tenure at Five9, Srini developed AI-powered digital engagement tools and workflow automation platforms that included virtual agents and assistive tools for contact center agents.
- At Cisco, he led strategic initiatives in the Applications Software and Collaboration Business units, leveraging his technical expertise in product management and corporate strategy.
His strong academic background, with degrees in Computer Science and an MBA from the University of Chicago Booth School of Business, positions him as a dynamic leader poised to redefine the CX and EX landscape at Freshworks.
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A Vision for the Future of AI in CX and EX
Excited about his new role, Srini shared his vision for the company: “Joining Freshworks at a time when AI is unlocking new possibilities for businesses worldwide to drive growth and improve operational efficiency is an incredible opportunity,” he said. “By continuing to integrate AI and workflow automation across the Freshworks platform and solutions, we can add significant customer value and shape the future of CX and EX together.”
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) is renowned for its uncomplicated, people-first AI service software, empowering over 68,000 companies worldwide, including industry leaders like American Express, Bridgestone, and Sony, to deliver outstanding CX and EX.
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