The 14th annual Australia Post Online Retail Industry Awards (ORIAS), Australia’s most eminent retail awards program, took place at the ICC Sydney Grand Ballroom on the concluding night of the Online Retailer Conference & Expo. The grand event, attended by e-commerce innovators and leading online retailers from across the country, celebrated the visionaries driving retail excellence in the digital landscape.
Unveiling the Impact Makers and Market Movers
A spectrum of both domestic and international retail brands was applauded during the ceremony. Remarkable awards such as the inaugural Australia Post Impact Awards, Best Pureplay Retailer, Best Small Independent Retailer, Best Online Retail Marketing, and many more, resonated with the celebratory ambience of the event.
Gary Starr, Executive General Manager, Parcel, Post and eCommerce Services, Australia Post, shared, “The calibre of entries in this year’s ORIAS, from businesses of all sizes and scale, is incredible and it’s fantastic to be able to celebrate their success. Each of these businesses play a key role in helping to build Australia’s economic prosperity and at Australia Post we are proud to champion their commitment to innovation, sustainability, and diversity through our inaugural Australia Post Impact Awards.”
Honouring Retail Excellence and Innovation
An illustrious panel of judges representing diverse retail sectors ensured integrity and high standards throughout the awarding process. Matt Smith, Event Director, lauded the winners’ achievements, pointing out their steadfast dedication, passion, and trailblazing spirit in setting new benchmarks in online and physical retail experiences.
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The ORIAS celebrate the retailing innovators who continuously set new standards of excellence in both online and in-store experiences. Through their unwavering dedication, passion, and pioneering spirit, they inspire the industry as a whole in an ever evolving, global economy.
Matt Smith
The ORIAS concluded on a high note, with the winners proudly representing the zenith of excellence in the Australian retail landscape. Find the list of winners below
| Category | Company |
| Australia Post Diversity & Inclusion Impact Award | Kmart |
| Australia Post Small Business Innovation Award | Stymie Pty Ltd |
| Australia Post Sustainability Impact Award | i=Change |
| Best End to End Customer Experience | birdsnest |
| Best Multichannel Retailer | birdsnest |
| Best Online Fashion Retailer | Cue |
| Best Online Food & Beverage Retailer | Penfolds |
| Best Online Retail Marketing | Miss Amara |
| Best Phygital Initiative | Penfolds |
| Best Pureplay Retailer | Carma |
| Best Small Independent Retailer | UNE PIECE |
| Best Social Commerce Initiative | Esther & Co. |
| Customer Service Excellence | Appliances Online |
| International Conqueror | Babyboo |
| Technology Champion | Carma |
| Industry Recognition | Kirsten Kore |
| Hall of Fame | Cue |
| Online Retailer of the Year | birdsnest |
