At Trust, we want to bring a new level of banking experience to our customers and offer them fast and easy ways to protect themselves against the unexpected.
That’s why, when we first launched, we offered an affordable family personal accident insurance from Income Insurance Limited, one of the leading composite insurers in Singapore.
Since then, we’ve rolled out a broad suite of policies in partnership with Income Insurance for things that matter to our customers. These include travel, domestic helper, home, car and motorcycle insurance. The response has been great so far, with 13% of our active customer base having bought a policy through us.
As a bank that has become well known for its 0% foreign exchange fee proposition, it may not surprise you that travel insurance is the most popular type of coverage for our customers, making up almost half of all the policies customers have bought since we launched.
Customers between the ages of 30 and 49 make up most of our travel insurance policyholders, and they’ve shown us how much they love to use the Trust card with its 0% foreign exchange fee proposition on their trips.
We’ve gathered a lot of feedback on what our customers really value and have now launched a brand-new travel insurance, exclusive for Trust customers, that really goes the extra mile for you.
We call it TravelShiok (because we think it’s shiok to travel!), and in collaboration with Income Insurance, it offers a whole lot more than just regular travel coverage.
As one of the many differentiators for Trust customers, you get coverage for your unused entertainment tickets to theme parks, concerts or sporting events booked using your Trust card in case you can’t go due to specified unforeseen circumstances.
You also get purchase protection of up to S$3,000 for repairs if you accidentally damage items you bought using your Trust card within 30 days and up to S$8,000 coverage for loss or damage to baggage, mobile devices and laptop computers. Finally, you also get higher coverage on benefits such as trip postponements, trip disruptions, loss of travel documents, overseas hospital allowance, rental vehicle excess cover and more.
For the full details, log on to the Trust app.
With a quick and easy sign-up process which takes just two minutes, TravelShiok allows you to buy single trip insurance plans within a day after you leave Singapore. No need for any last-minute rush even after you have taken off (we’ve been there!). You can also pay for TravelShiok with any Trust credit card or the Trust Savings Account, all within the Trust App.
Tiffany Teo, Head of Bancassurance, said: “Customers have told us that the Trust card has become their go-to travel card with its zero foreign exchange rate proposition. With the holiday season around the corner, there is no better time for us to bring our customers an enhanced travel insurance product that’s easy to apply for, all within the Trust App – even after they’ve left for their trips.” Aditya Gupta, Chief Product Officer, said: “We have been rapidly expanding our range of insurance products so that our customers have the best coverage for things which matter to them. With TravelShiok, they’re able to sign up for an exclusive and comprehensive travel insurance solution leaving them with peace of mind, knowing that they are well-protected while travelling.
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