Qualtrics, the leader and creator of the experience management (XM) category, today announced the appointment of Raen Lim as Managing Director for the company’s Asia Pacific and Japan (APJ) region.
Lim brings more than two-decades of industry leadership to Qualtrics, where she will lead the company’s regional operations to accelerate its next phase of growth and support customers as they increasingly adopt Qualtrics® AI capabilities. Drawing upon her proven regional expertise, Lim will help businesses across the region to improve their customer and employee experiences at scale and drive business success.
Lim joins from Splunk, most recently serving as Group Vice President, Asia, and prior to this held senior leadership roles at Oracle, Salesforce, and Symantec. Qualtrics has operations in Australia, New Zealand, Japan, Southeast Asia, Korea, India, and Greater China, and is trusted by thousands of organisations locally – including Commonwealth Bank of Australia, Singapore Airlines, Intrepid Travel and more.
“Raen brings to Qualtrics an incredible track record of leading high-performing teams, scaling businesses, and partnering with organizations across the region to turn technology investments into business results that matter,” said Brian Stucki, COO, Qualtrics. “As organisations increasingly adopt our AI capabilities, she brings the expertise and knowledge that will drive our next chapter of growth across Asia Pacific and Japan, and success for the thousands of customers we serve.
“Experience is the defining factor in business success, and as an industry leader, Qualtrics is trusted by thousands of organisations worldwide to deliver measurable outcomes at every touch point,” said Raen Lim, Managing Director, APJ, Qualtrics.
“What sets Qualtrics apart is our AI capabilities, investments and innovations are proven, best-in-class, and deliver lasting value – not just promises. Across the region, I’m excited to help leading organisations continue to transform how they understand and engage with their customers and employees,” Lim concluded.
Adoption of Qualtrics AI accelerates as organisations demonstrate value
Lim joins Qualtrics at a key time for the business, partners, and the thousands of customers it supports.
Faced with mounting pressure to make investments in AI that will deliver true business results for customers and employees, organisations need capabilities built on deep understanding of the people, industries, and markets they serve. Vast adoption of Qualtrics AI capabilities validate this. More than one third of Qualtrics customers have upgraded to AI capabilities in the Qualtrics Experience Management Platform®, 90% of Qualtrics’ top 50 enterprise accounts have adopted one or more of Qualtrics’ AI-powered innovations, and monthly active customers of Qualtrics AI solutions have increased 346% over the past year. This rapid adoption has accompanied a sharp increase in the amount of unique experience data that is managed across the Qualtrics platform, compounding value for all customers. Qualtrics’ recent $6.75 billion investment to acquire Press Ganey Forsta will extend and accelerate the adoption, innovation, and impact of these capabilities for businesses by combining Qualtrics’ best-in-class technology with Press Ganey Forsta’s extensive data, benchmarking and healthcare expertise.
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