The observability platform industry has seen a major shift with the unveiling of New Relic Pathpoint, the company’s newest invention. This innovative approach for business observability has the potential to revolutionise the relationship between IT and business results. By combining APM 360’s system-level telemetry with stages critical to the user’s business effect, Pathpoint provides customers with a fresh perspective on real-time financial information at every user contact, going beyond traditional monitoring.
Pathpoint: A Beacon for Real-Time Business Insights
Pathpoint is ingeniously crafted to empower engineering and IT teams, enhancing operational efficiency and providing a nuanced understanding of the financial repercussions of various issues. It aligns service performance with broader business objectives. Offering a panoramic view of the customer journey, including intricate details like transaction behaviors and post-interaction activities, Pathpoint is instrumental in helping organizations craft superior customer experiences, thereby maximizing their investment returns.
Fostering Collaboration Between Technical and Business Teams
A standout feature of Pathpoint is its capability to swiftly notify both technical and business teams about significant shifts in business metrics. This allows engineers to rapidly identify and rectify the underlying causes of these changes using the New Relic observability platform. More than just a technical tool, Pathpoint provides business executives with essential insights into critical metrics, such as revenue impacts during outages, thereby enabling informed, data-driven decisions.
Endorsements from the Field
Sangeetha Niranjan, a Site Reliability Engineer at Trainline, lauds New Relic Pathpoint: “New Relic Pathpoint increases collaboration across our teams and enables our engineering team with the technical insights needed to pinpoint and resolve issues faster. It provides our management and executive teams with the business-level insights needed to make more informed decisions based on specific KPIs and custom metrics, like tracking booking volume over a certain period of time or monitoring and analysing search performance during peak hours. This helps our entire organisation, from the top down, work together to ensure our customers have the best experience possible at every stage—searching, booking, payment, and fulfillment—when finding and buying train tickets.”
Key Capabilities and Benefits of Pathpoint
Pathpoint brings to the table a variety of capabilities and benefits, such as:
- Enabling decisions based on business impact by assessing the financial implications of system issues.
- Boosting customer experiences and revenue by analyzing system health in relation to stages that impact users.
- Reducing the financial toll of downtime by aligning service-level objectives with business ambitions.
- Streamlining resources and costs by strategically grouping applications and services.
- Soon, utilizing generative AI-powered insights for identifying cost-saving opportunities.
Manav Khurana, New Relic Product Officer, underscores the significance of Pathpoint: “With Pathpoint, we are building upon our industry leadership to pioneer business process observability so that engineering leaders and business leaders can come together in every organisation and make better-informed decisions based on complete data.”
Pathpoint: A Strategic Asset in APAC’s Business Evolution
Kris Day, New Relic Senior Vice President and General Manager APJ, emphasizes Pathpoint’s critical role in the APAC region: “APAC is in the midst of a major business shift as fast growing companies tap the potential of new technologies and rely more than ever on software to run their businesses. As critical business application outages grow more expensive, the fallout can be costly. New Relic Pathpoint, will be an essential component to resolving and preventing these types of outages.”
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Getting Started with Pathpoint
Pathpoint is readily available as a New Relic open-source project under the Apache 2 license and can be seamlessly integrated into the New Relic platform. New users are invited to sign up for a free account, while existing users can install Pathpoint today.
For further information, visit New Relic’s website, delve into their docs page, read their latest blog post, or explore their eBook on this transformative observability solution.
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