New Zealand market leader in renewable energy achieves cost efficiency and operational stability with Rimini Support™ and Rimini Watch™ for SAP, reinvests the savings into AI/ML innovations for growth
Rimini Street, Inc., a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and an AWS partner, announced that Mercury NZ has selected Rimini Support™ and Rimini Watch™ for SAP, as part of its strategic move to achieve cost efficiencies and retain stability of its core IT systems after its acquisition of the Trustpower retail business.
Having achieved significant savings, the renewable energy company is funding investment and continued modernization of its platforms to meet growing consumer demands.
“Mercury is constantly looking to innovate, to make sure we are offering products and services that our customers value in modernizing the way we operate,” said Tim Aynsley, Mercury NZ’s previous head of technology. “During this transition, Rimini Street has given us the stability to be future-ready and focus on innovation.”
Rimini Street Makes Mercury NZ’s Transition Away from SAP a Smooth, Stable Journey
Mercury NZ has been an SAP shop for nearly 20 years, leveraging its customized system for reporting, CRM, utility billing and more. Today, they run SAP ECC6 on HANA database, and SAP Industry Solutions Utilities (IS-U).
Prior to the acquisition of Trustpower, a decision that helped cement their status as a leading retailer of both energy and telecommunications utility products in New Zealand, Mercury NZ contemplated a migration to S/4HANA. However, Mercury did not progress with this due to the Trustpower acquisition and technology decisions made as a result.
“With Rimini Street, we were provided with a viable alternative to support our SAP systems, which has helped us to make savings in the way we operate,” said Aynsley.
“Many SAP Utilities customers have concluded that the investment needed to move to S/4HANA is better used to fund innovation around strategic initiatives,” said Coy Wright, vice president of Energy, Utilities & Mining at Rimini Street. “We’re seeing the utilities industry as a whole move toward composable ERP architectures using best-of-breed applications surrounding the SAP core and we’re proud to support our clients on their journey to deliver successful business outcomes.”
Mercury NZ Gains Peace of Mind and Business Momentum by Partnering with Rimini Street
Mercury NZ credits Rimini Street with providing peace of mind and assurance knowing their business continuity is in expert hands. With Rimini Support™ for SAP, the organization sees the impact of Rimini Street’s high-touch, highly responsive team of engineers who not only deliver outstanding support, but also collaborate with Mercury NZ’s other vendors to provide stability for their mission-critical system.
“We replaced SAP’s Solution Manager (SolMan) with Rimini Watch™. This allows us to monitor business processes, diagnose performance, and mitigate issues proactively,” said Anita Grenside, practice lead at Mercury NZ. “Our customers expect our services to be available when they need them, and so that’s just logical from a competitive point of view that we can provide stable, resilient services.”
Aynsley adds, “Rimini Street is a capable partner that, in our experience, exceeds in delivering what they promise. They play a key role in keeping the services that we provide to our consumers as cost effective and innovative as possible.”
Learn more about Mercury NZ’s story of operational stability and transformation in partnership with Rimini Street here.
Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and Rimini ONE™ end-to-end outsourcing solutions for SAP, Oracle and VMware. and many more applications to support competitive advantage, profitability and growth.
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