Singapore – October 29, 2024 – In an increasingly digital world, Quality Engineering (QE) has taken a front seat in transforming business success, primarily through the integration of Generative AI (Gen AI). According to the 16th edition of the World Quality Report 2024, released by OpenText™ in collaboration with Capgemini and Sogeti, 68% of organizations are actively utilizing or planning to incorporate Gen AI to enhance quality and productivity in Agile environments.
The report, aptly titled “New Futures in Focus,” sheds light on how Gen AI is reshaping software testing, evolving from manual testing to AI-driven processes that not only automate but also enhance developer productivity and business outcomes.
Gen AI: The New Face of Quality Engineering
A striking 68% of surveyed organizations are integrating Gen AI into their Quality Engineering frameworks. The findings reveal that 72% of respondents have seen faster automation through Gen AI, which has become pivotal in test automation.
“Gen AI tools and solutions are clearly gaining adoption by quality engineers to assist them in their function and focus on higher-value-added tasks,” noted Mark Buenen, Global Leader, Quality Engineering and Testing at Sogeti. “This year’s World Quality Report shows a striking shift with a large majority of respondents either actively using Gen AI in their QE processes or crafting implementation roadmaps. Beyond its proven impact on coding efficiency and quality, Gen AI has the potential to further accelerate the transformation of quality engineering and create new value for both clients and end users.”
Upskilling and Agile Development: A Priority for Success
While 82% of organizations have established learning pathways for QE teams, only 50% of those track the effectiveness of such programs. The report highlights the importance of upskilling in areas like Gen AI, Agile integration, and cross-functional collaboration to maintain competitive advantage in today’s tech-driven world.
“The insights from this year’s World Quality Report emphasize the growing role of AI and emerging technology methodologies in Quality Engineering, but they also reveal a clear need for organizations to recognize and communicate QE’s strategic value,” stated Muhi Majzoub, EVP and Chief Product Officer at OpenText. “As technology evolves, OpenText is dedicated to helping organizations integrate advanced software lifecycle management solutions with Gen AI while ensuring that Quality Engineering remains at the forefront of driving business success.”
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The Challenges of Automation and Legacy Systems
While Gen AI opens new doors, challenges remain in testing automation strategies. The report shows that 57% of organizations face difficulties in adopting a comprehensive test automation strategy, while 64% cite legacy systems as a major barrier to modernization efforts. These findings underscore the need for forward-thinking approaches that can bridge technology gaps without compromising existing systems.
Sustainability: A Growing Yet Overlooked Priority
The report also addresses the importance of sustainability in QE practices. While many organizations acknowledge the significance of environmental impact, only 25% actively measure their IT development’s carbon footprint, and just 34% incorporate Green IT practices. As sustainability gains traction, the report encourages organizations to adopt green initiatives across the entire software lifecycle.
About the World Quality Report 2024
Now in its 16th year, the World Quality Report serves as the only global analysis of Quality Engineering and testing trends. With insights from over 1,750 senior executives across 32 countries and 10 sectors, the report provides in-depth perspectives on QE strategies that are reshaping industries and enhancing business value.
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