AIA Singapore and Raffles Hospital today signed a Memorandum of Understanding (MoU) to jointly pursue key initiatives, which will enhance Singapore Residents’ access to quality healthcare services at Raffles Hospital.
Signed today by Irma Hadikusuma, Chief Marketing and Healthcare Officer of AIA Singapore and Dr Kenneth Wu, Chief Operating Officer of Singapore Healthcare, Raffles Medical Group, the collaboration between a leading life insurance and a leading healthcare provider will kickstart with three key initiatives:
- Including more than 90 additional private specialist doctors from Raffles Hospital as AIA Quality Healthcare Partners (AQHP), AIA Singapore’s specially curated panel of doctors for AIA HealthShield Gold Max customers. This will extend AIA Singapore’s network of private panel doctors to close to 700 medical specialists, among the most comprehensive panel networks available to Integrated Shield Plan (IP) policyholders in Singapore.
- Co-creating innovative healthcare solutions that drive quality of care and ensure patient outcomes, this includes sharing of quality indicators and patient outcomes as both parties work towards value-based healthcare.
- Jointly managing hospitalisation bills for AIA policyholders ensuring close alignment of hospital bills with the fee benchmarks outlined by the Ministry of Health (MOH)1.
Irma Hadikusuma, Chief Marketing and Healthcare Officer of AIA Singapore, said, “As Singapore’s population ages and demand for healthcare services increases, our priority remains to ensure that AIA policyholders continue to get prompt access to meet their medical and hospitalisation needs. AIA Singapore’s partnership with Raffles Hospital will not only provide more options to our policyholders, but it will also allow us to leverage data analytics to further inform how we design solutions to best meet the needs of Singapore Residents. We are also confident that this collaboration will help to ensure the financial sustainability of our Integrated Shield Plan business and manage long-term healthcare inflation through value-driven care.”
Dr Kenneth Wu, Chief Operating Officer of Singapore Healthcare, Raffles Medical Group, said, “We are delighted to partner AIA to improve access to quality care at Raffles Hospital. Our hospital offers the full range of specialist services combined with some of the most advanced medical technology and is also accredited for trauma care by MOH. We trust this collaboration will enhance our joint value proposition to meet the evolving healthcare needs of patients for the long-term.”
This partnership is one of numerous efforts by AIA Singapore to enhance health support for policyholders. In November 2024, AIA Singapore announced that all AIA insured members of AIA personal policies would get access to on-demand teleconsultations as well as mental wellness services, pediatric care, and home health screenings2.
AIA Singapore also announced substantial enhancements to its corporate insurance policies from 2025, including a first-in-market feature of expanded inpatient coverage for mental health care alongside other enhanced benefits to provide more accessible and inclusive support for its corporate customers, at no additional premiums. Announced in October 20243, this enhancement will benefit more than 1.3 million employees in Singapore, accounting for more than 1 in 5 of Singapore’s overall population4.
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