With more than a quarter-century of dedicated experience in the dynamic realms of the airline and travel industry, I am a seasoned IT professional and the esteemed recipient of the prestigious CIO100, CIO500, and CIO1000 Awards. Over the years, I have consistently demonstrated my ability to lead and deliver a multitude of projects and solutions that have not only optimized the operational efficiency and profitability of various airlines and travel agencies but have also greatly elevated customer satisfaction. My professional prowess spans a wide spectrum, encompassing key competencies in systems like SITA PSS, Travelport, IATA Weblink, Revenue+, e-commerce websites, payment gateways, frequent flyer programs, revenue accounting systems, MRO systems, yield management systems, and baggage reconciliation systems. Presently, I hold the position of Chief Information Officer at EaseMyTrip.com, a prominent player in India's online travel portal landscape. In this role, I orchestrate the company's IT strategy, oversee its day-to-day operations, and drive innovation. Notably, my current undertaking involves the development of a custom-built Passenger Service System (PSS) solution with integrated applications tailored specifically for airlines. This cutting-edge solution is designed to be hosted in the cloud and remains exceptionally cost-effective, even for budget-conscious carriers. My overarching mission is to leverage my extensive expertise and practical insights to conceive and implement innovative, cost-efficient solutions that have the power to revolutionize the airline and travel industry. My ultimate goal is to provide unmatched value and service to customers, reshaping the way we experience travel and setting new industry standards.