The Impact of Chatbots on Customer Service and Engagement
Marketing in Asia
Chatbots improve the effectiveness of customer care since they can respond quickly and automatically to a huge number of consumer inquiries at once.
The accessibility of Chatbots means that clients may get their questions answered at any time, even when the company is closed.
With the information they get from their users, chatbots can give each user a unique experience by recommending relevant products and answering their specific questions.
By replacing human customer service employees with chatbots, companies can save a lot of money.
Conversational interactions using chatbots have been shown to increase consumer happiness and brand loyalty.
Chatbots can gather user enquiries, preferences, and behaviors to help businesses improve their products and services.