Inside look

Inside look

Inside look

Inside look

The Role of Social Listening in Brand Reputation Management

A company manages its reputation through social listening, also referred to as social media monitoring.

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Improve Customer Service  The approach will help you solve problems of existing customers while gaining new ones.

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Identify Influencers in your niche Approach them to find out how they can help address your specific audience.

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Keep a check  Monitor specific keywords and phrases to know when you are mentioned.

Monitor an industry specific event  These events may trigger a way to connect with your audience.

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Campaign analysis It provides feedback on how a particular marketing campaign resonates with audiences on social.

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Competitive analysis It reveals insights into how competitors are doing based on conversations on social media.