How to Use Chat Marketing for Customer Engagement

With natural language processing and AI advances, machines can understand questions and respond to them.

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Generate auto-responses  Triggers to respond immediately to a customer query.

Provide customer service  Chatbots give your customers immediate one-on-one responses .

Schedule reminders  Appointment reminders reduce cancellations and add to your bottom line.

Engage in real-time conversations  Chatbots’ speedy response time solves customer issues quickly and easily.

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Strengthen your brand Aligning chatbot language, tone, or humor with your brand voice creates memorable interactions.

Follow-up on transactions  Sending timely follow-ups and providing good support.

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Personalization Chatbot can talk to customers by name that deepens connection and loyalty